Privacy Policy 2018

WEB - Privacy Policy

Effective Date: 1 September 2018

1. Introduction

This website is operated by Pivot Point Education Limited (“PivotPoint”, “we” or “us”). We respect your privacy and have implemented procedures to ensure that your personal data is handled in a safe, secure, and responsible manner. This Privacy Policy sets out how we process personal data, including when you use this website (“Website”).We may change this Privacy Policy from time to time by updating this page. Please check back frequently to see any updates or changes to this Privacy Policy.

Pivot Point Education Limited is the controller of personal data for the services we provide to our customers and in relation to use of this Website.


Please read this Privacy Policy to understand how we may process your personal data via this Website and/or through the services we provide to you.

Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

2.Collection of Your Personal Data

We may process your personal data when you submit it to us in the following ways:

·Communications via our Website: We collect personal data when you provide it to us through communications via our Website. This includes where you have registered an online account with us or have contacted us through the “Contact Us” page on the Website and similar situations in which you have chosen to provide the information to us, including for customer services support.

·Our products and services:Where you order one of our products using our order form or request a service from us, we will collect your personal data in order to process your request and otherwise contact you following a purchase.

·Automated technologies or interactions:when you visit this website, our webserver automatically collects technical data about your equipment, browsing actions and patterns. We collect this by using cookies, server logs and other similar technologies. Please see section 5 below, for further details.

The type of personal data we may collect via our Website includes the following:

·contact information including name, email address, telephone, email and postcode, beauty school or salon name,

·account information, such as username, password, shipping details and billing information, and products you have purchased from our Shop or are interested in purchasing from us where you have registered for a Pivot Point account,

·your preferences, and

·any other relevant personal data and or information you submit to us via the “Contact Us” page on the Website.

3.UsingOur Shop and Online Account Registration

Where you register on our Website for a Pivot Point account, you only have to enter your shipping addresses and billing information once as they are securely stored for your future use. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping.

4.Purposes for Processing Your Personal Data

We process any personal data you provide to us to enable us to perform the contract we are about to enter into or have entered into with you, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including:

·to enable us to carry out our obligations arising from any contracts and to provide you with the information, products and services that you request from us;

·to enable you to register an account with us;

·to enable us to respond to an enquiry or other request you make when you contact us via our Website, including for customer services support;

·to notify you about changes to our service;

·to enable us to issue a notice or corrective action to you in relation to any of our products or services, if required;

·to better understand how you interact with our Website, including its functionality and features, and ensure that content is presented in the most effective manner;

·to improve our products and services;

·to provide you with information about new products, special offers or other information which we think you may find interesting using the email address which you have provided, as described in the “Marketing” section below; and

·to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We may contact you by email to provide you with information about our products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. You may be contacted by us or one of our affiliated companies.


You may opt out of receiving our marketing communications at any time by contacting us This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us atPO Box 6340, Milton Keynes, MK1 9GR, United Kingdomor by using the unsubscribe link in any of our email communications.Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.

6.Information about our Use of Cookies

(a)Our Use of Cookies and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use various types of cookies, including session cookies, persistent cookies, local shared objects, pixels, gifs, web beacons and other tracking technologies, session and persistent technologies, first and third-party cookies. Cookies can be persistent by remaining on your computer until you delete them or be based on your browsing session where they delete once you close your browser. First party cookies are used and controlled by us to provide services on our Website.

Our use of cookies falls into four categories:

·Strictly necessary cookies: these are essential in order to enable you to move around our site and use its features. Without these cookies, the services you have asked for cannot be provided. For example, we use cookies to help keep track of what is in your shopping cart.

·Performance cookies: also known as “analytical” cookies. These cookies allow us to analyse data about web page traffic and improve our Website. For example, they allow us to understand which pages are visited most often, and if they get error messages from web pages. All information collected by these cookies is aggregated and therefore anonymous.

·Functionality cookies: these cookies are necessary for our site to operate and allow us to remember what choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

·Advertising and marketing cookies: these cookies are used to send you advertising and marketing-related material tailored to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

We may change our use of cookies over time, but our use of cookies will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

(b)Specific Cookies we use

This site uses a limited number of third party suppliers to provide specific functionality and these cookies are included in the list below.

Strictly Necessary Cookies

Cookie File




Session cookie for the site continuity

Expires at the end of session


Performance Cookies

Cookie File





Google analytics -Used to distinguish the users.

2 years



Google analytics -Used to throttle the request rate

1 minute


Google analytics -Used to distinguish users.

24 hours


Vimeo Analytics unique identifier.

2 years


Functionality Cookies

Cookie File







Targeting/Advertising Cookies

Cookie File






(c)Opting out of Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

However, if you wish to restrict or block cookies which are set as a result of visiting this website, you can do this with your browser settings. The Help menu within your browser should tell you how to do this.

Useful information about cookies and how to control them on a wide variety of browsers can be found

We use Google Analytics cookies to collect information about how visitors use our Website and to help us improve our Website. The information collected includes your IP address, and provide us with information about the number of visitors to the Website, where those visitors originate from and how many times they have visited the Website.Google has developed a browser add-on to allow users toopt-out of Google Analyticsacross all websites which use it. This is alsoavailable in the Chrome web store.

Please be aware that restricting cookies may impact the functionality of this website.

You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal data provided on the Website and online credit card transactions are transmitted through an external secure server. We are committed to safeguarding your personal data and take reasonable steps (including appropriate technical and organisational measures) to ensure your personal data is processed securely to protect the confidentiality, integrity and availability of your personal data and in accordance with this Privacy Policy.

We use industry standards, such as Secure Socket Layers technology, to help safeguard your information. The nature of the internet is such that wecannot guarantee or warrant the security of any information you transmit to us via the internet and any transmission is at your own risk.

Please also note that if you are using a public computer when you are signed in, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

8.Sharing Your Personal Data

We may share your personal data with:

·Pivot Point affiliated entities.

·Our service providerswho help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; (e) provide other services designed to assist us in maximising our business potential; (f) fulfill your order; and (g) a credit card processing company. We require our service providers to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.

·A prospective seller or buyer in the event of a sale or purchase of any Pivot Point’sproperties, affiliates, or subsidiaries so that the buyer can continue to provide you with the information and services.

We may also disclose your personal data when we are required to respond to authorised requests from government authorities or where required by law, including for national security. Where we are legally required to do so, we may also disclose your personal data where it is necessary to enforce or apply our Website Terms, this Privacy Policy or other agreements, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of Pivot Point and our group companies, our products and services and our visitors of this website or the public, or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation.

9.Your Rights

You may have the right to: request (a) access the to your personal data we hold about you; (b) request we correct any inaccurate personal data we hold about you; (c) request we delete any personal data we hold about you; (d) restrict the processing of personal data we hold about you; (e) object to the processing of personal data we hold about you; and/or (f) receive any personal data we hold about you in a structured and commonly used machine-readable format or have such personal information transmitted to another company.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.If you would like to exercise any of your rights in connection with your personal data, please This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you may call us on 01604 879666 or write to us atPO Box 6340, Milton Keynes, MK1 9GR, United Kingdom.We will process any request in line with any local laws and our policies and procedures. You also have the right to lodge a complaint about how we process your personal data with the supervisory authority in your country if you are based in the European Economic Area.

Please also note that if you have registered an account with us online,you may access your account online at any time to add, delete, or change your information.

10.Storing your Personal Data

Your personal data collected via our Website will be stored on servers located in the United States.

We have implemented appropriate safeguards, to protect your personal data when it is transferred, including the execution of data transfer agreements with recipients of the information. For access tocopies of these agreements please This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you may call us on 01604 879666 or write to us atPO Box 6340, Milton Keynes, MK1 9GR, United Kingdom.We will process any request in line with any local laws and our policies and procedures.

11.Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where we are not otherwise subject to a legal requirement to retain records, we will retain your information for seven years from the date it is provided to us. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

12.Contact Pivot Point

If you have any questions about our handling of your personal data, please contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.


Pivot Point Education Limited

PO Box 6340

Milton Keynes


United Kingdom

How Pivot Point Mannequins Are Made


Ever wonder how our mannequins are made? There are many steps that include cuticle smoothing, bathing, conditioning, drying, hackling, mask makeup, implantation, and much more. This carefully executed process gives you the most realistic educational experience possible!